---
agentTools:
  projectIndex: https://help.localizejs.com/llms.txt
---

# Translate Freshdesk

This Freshdesk knowledge base integration guide shows you how to translate Freshdesk knowledge bases in a few easy steps. Follow this tutorial to create a multilingual Freshdesk knowledge base translated to other languages for your international customers.

[block:image]
{
  "images": [
    {
      "image": [
        "https://files.readme.io/bfc4ee2-Full_Freshdesk_Logo.jpg",
        "Full Freshdesk Logo.jpg",
        ""
      ],
      "align": "center"
    }
  ]
}
[/block]

With a multilingual user base, translating help desk content reduces support load. <a href="https://freshdesk.com/" class="external-link" target="_blank">Freshdesk</a> doesn’t provide a built-in translation feature, but it’s easy to translate your help desk with [Localize](https://app.localizejs.com).

Here is a step-by-step guide for localizing your Freshdesk knowledge base.

If you do not have a project yet, signup [here](https://app.localizejs.com/signup)!

### 1. Admin

Login to your Freshdesk Dashboard and click the **Admin** cog in the left menu.

### 2. Helpdesk Settings

In the admin dashboard page, find the **Account** section and click the **Helpdesk Settings** option.

[block:image]
{
  "images": [
    {
      "image": [
        "https://files.readme.io/0f96420-Helpdesk_Settings_1.png",
        "Helpdesk Settings 1.png",
        ""
      ],
      "align": "center"
    }
  ]
}
[/block]

### 3. Edit Portal

On the Helpdesk page, scroll down to the **Customer Portal** section and click on the **Edit Portal** button.  This will open the Portals page.

[block:image]
{
  "images": [
    {
      "image": [
        "https://files.readme.io/753cde0-Edit_portal_1.png",
        "Edit portal 1.png",
        ""
      ],
      "align": "center"
    }
  ]
}
[/block]

### 4. Customize Portal

Select the **Branding** tab then click on the **Go to portal editor** link.

[block:image]
{
  "images": [
    {
      "image": [
        "https://files.readme.io/1a90be2-Edit_Portal_-_Branding_tab.png",
        null,
        ""
      ],
      "align": "center"
    }
  ]
}
[/block]

### 5. Edit Theme

In the **Current theme** panel click the **Edit theme** button.

[block:image]
{
  "images": [
    {
      "image": [
        "https://files.readme.io/a7d77e1-Portal_Editor_main_page.png",
        null,
        ""
      ],
      "align": "center"
    }
  ]
}
[/block]

### 6. Edit Head Section

On the **Portal customization** page,  click on the **Pages** tab.\
In the **Layout** section select **Head**.

[block:image]
{
  "images": [
    {
      "image": [
        "https://files.readme.io/012a1b8-Portal_edit_Head_section.png",
        null,
        ""
      ],
      "align": "center"
    }
  ]
}
[/block]

### 6a. Insert Code Snippet

[Insert the Localize Code Snippet](https://help.localizejs.com/docs/installation) inside the **Head** panel.

```javascript Localize Snippet
<script src="https://global.localizecdn.com/localize.js"></script>

<script>(function(a){if(!a.Localize){a.Localize={X:[]};var methods=["translate","untranslate","phrase","initialize","translatePage","setLanguage","getLanguage","getSourceLanguage","detectLanguage","getAvailableLanguages","setWidgetLanguages","hideLanguagesInWidget","untranslatePage","bootstrap","prefetch","on","off","hideWidget","showWidget"];for(var i=0;i<methods.length;i++){a.Localize[methods[i]]=(function(m){return function(){a.Localize.X.push([m,arguments]);};})(methods[i]);}}})(window);</script>

<script>
  Localize.initialize({
    key: '[[app:key]]',
    rememberLanguage: true,
    // other options go here, separated by commas
  });
</script>
```

\* Ensure that your **Project Key** is displayed in between the single quotes next to "**key: '????'**".

### 6b. Add Initialization Options

Add any desired options to the Localize.initialize() call above, [check here for the full list of possible options](https://developers.localizejs.com/docs/library-api).

Some popular options include:

* [autoApprove](https://developers.localizejs.com/docs/library-api#section-auto-approve) - use to automate your translation workflow fully
* [retranslateOnNewPhrases](https://developers.localizejs.com/docs/library-api#retranslateonnewphrases) - automatically display translations for known source content
* [localizeImages](https://developers.localizejs.com/docs/library-api#section-localize-images) - allows for localization of images in your site

### 7. Publish your Changes

When ready, click the **Publish** button to save your changes and make them live.

### 8. Reload your website.

1. Visit your website (or application).
2. Select one of your **target languages** using the language-switching widget.
3. Refresh the page.
4. Lather, rinse, and repeat, for each page on your site.

Localize will automatically begin detecting new content on the pages you visit and bring it into your dashboard.

### 9. Approve phrases

Then head on over to the [Manage Phrases page](https://app.localizejs.com/phrases?page=1\&state=pending\&pageFilter=all) to [approve phrases](https://help.localizejs.com/docs/approve-content-for-translation) in the Localize dashboard.

[block:image]
{
  "images": [
    {
      "image": [
        "https://files.readme.io/182d38b-Pending_Phrases_Bin.png",
        "Pending Phrases Bin.png",
        null
      ],
      "align": "center",
      "border": true
    }
  ]
}
[/block]

### 10. Phrases not showing up?

If you are not seeing phrases show up in your Pending bin in the Localize dashboard, [follow the troubleshooting instructions here](https://help.localizejs.com/docs/my-dashboard-is-empty).

***

**Need Help?**\ <a class="open-widget">Contact support</a> for custom integration help or troubleshooting!