Community Forum

Ask a Question
ANSWERED

Need to update payment but are not receiving confirmation email

We need to update our billing information yet are not receiving the confirmation email in our inbox or junk mail. How do we resolve this issue?
ANSWERED

Apache LOg4j

Do you all have a response to this vulnerability? Any concerns with your product?
ANSWERED

Soft returns within phrases

Hi, is there a code I can insert into translated phrases where I know a soft return is needed? When the language is changed some text areas extend into elements on the side.
ANSWERED

Text cover Image

I'm using Localise to translate a Squarespace site from english to hebrew, when the site is on Hebrew mode the text is moving to the right but the images stay the same so the text is covering the images. any idea ho can i fix it?
ANSWERED

How can i updated the phrases using the CSV option for a language?

I have enabled multiple languages for my website one of them is French and I want to update some phrases manually using a CSV file upload. Can you please help me out how can I do that. This is bit urgent as it is impacting our customers.
ANSWERED

SCORM packages

Can Localize translate SCORM packages?
ANSWERED

"The selected phrase was not found." error

Hello, There are some phrase that displayed the error "The selected phrase was not found." Some of which I have imported manually and works, however there are still some stubborn phrase that doesn't stick. I even try different format but it doesn't works.
ANSWERED

Ignore section numbers

how do I ignore section numbers in phrases
ANSWERED

Translation complete event?

Is there a way to tell when a page or all items under a specific element in the DOM is finished being translated by localizejs?
ANSWERED

Updating the locale url on switch

I've tried a few things. I'm trying to get the url to enter the correct language locale when it switches. The URLs are set up and they work but when I change the language, the doesn't update the URL for that locale. For example, when I have `https://www.example.com/de` and I switch to Chinese, the language is correct but the url still show /de. Any ideas?