Human Translation Orders

Human translations may be ordered through one of our third-party Language Service Providers: Gengo or TextMaster.

Localize provides the option to order translations from one of our third-party LSP's (Gengo or TextMaster) under the Orders tab in the Localize dashboard. Pricing varies depending on vendor and quality level selected, and whether you select the Gengo Proofreading option.

There are two ways to order translations. The first way is by ordering translations for Phrases detected by the Localize library. The second way is by ordering custom text translations. We will go through both methods below.

Pro Tip: We highly recommend using our glossary and phrase context features when ordering translations.

Purchasing Translation Credits

Before you can order human translations from one of our LSPs, a team member with billing permissions needs to purchase translation credits. A valid credit card must also be enabled in the Organization.

1) Open the Add Credit dialog

Click on the box with a $ amount near the top/right part of the screen.

This will display the Add Credit dialog.

2) Select an amount

Select the desired amount or enter a custom amount, and click the Buy credit button.

3) Success

If the purchase was successful, you will see the following:

Ordering Translations

To order translations for your phrases:
Please note that the phrases must be approved (moved to the Published bin) before a translation order can be placed.


If you are concerned about end-users seeing machine translated content prior to the human translations being delivered, you can disable the target languages in the widget and then re-enable them once the translation order is returned.
You will still be able to see the translations in the dashboard, and when using the In-Context editor.

1) Navigate to the Orders tab and start a new order.

2) Select the provider and quality level.

More info on each option may be found here.

3) Choose content for the order.

We recommend: "Phrases with no human translations".

4) Choose content to exclude.

We recommend: "Phrases with pending orders".

5a) Optional: Filter by page.

5b) Optional: Filter by label.

6) Select language(s) for the order.

"Your Order" will display the real-time price quote.

7) Pluralized Phrases

If your order contains any plural phrases for which you have not yet verified the singular and plural forms, you will see a warning message, and you will not be able to place the order.

Select the Click here link to verify the singular and plural forms of the phrase. After all plural phrases have been verified, the warning message will be removed and you will be able to place the order.

8) Optionally Edit the List of Phrases

You can further edit the list of phrase by selecting the Edit phrases link.

Select specific phrases to include by setting the checkmark next to the phrase.

9) Click "Place Order"

When you are ready, select the Place order button.

10) Order confirmation, option to cancel

After an order is submitted it will say "Submitting Order" and you will have 5 minutes to cancel your order.

After the order is submitted you cannot cancel the order and no refunds will be provided. The status will say "Order in progress".

Your order will (usually) be fulfilled within 72 hours. Once the order is complete, new translations will transfer into your account as they are delivered by the provider, and the new phrase translations will replace the existing translations in your Published (active) bin. We recommend inviting a freelance or in-house translator (who will be familiar with your business and its terminology) to review the project.

Ordering Custom Text Translations

Ordering Translations for Custom / Static Text

To order translations for custom text:

1) Navigate to the Orders tab and to the Custom Text Tab.

2) Fill in the form

Input a "Title" + the text + comments to the translator.

3) Finalize your order

Select your translation method and your languages and submit your order.


Ordering translation services from any of these third party providers is completely optional. Localize is not responsible or liable for their availability, accuracy, the related content, products, or services. Please refer to each third party translation provider for their satisfaction guarantee policy.

Updated about a month ago

Human Translation Orders

Human translations may be ordered through one of our third-party Language Service Providers: Gengo or TextMaster.

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