Human Translation Orders

Human translations may be ordered through one of our third-party LSPs: Gengo or TextMaster

Localize provides the option to order translations from one of our third-party Language Service Providers (LSPs) (Gengo or TextMaster) under the Orders tab in the Localize dashboard. Pricing varies depending on vendor and quality level selected, and whether you select the Gengo Proofreading option.

There are two ways to order translations. The first way is by ordering translations for Phrases detected by the Localize library, documented here. The second way is by ordering custom text translations (see here).

Pro Tip: We highly recommend using our glossary and phrase context features when ordering translations.

Before you can order human translations from one of our LSPs, you'll need to purchase translation credits.

Ordering Human Translations

To order translations for your phrases:
Please note that the phrases must be approved (moved to the Published bin) before a translation order can be placed.


If you are concerned about end-users seeing machine translated content prior to the human translations being delivered, you can disable the target languages in the widget and then re-enable them once the translation order is returned.
You will still be able to see the translations in the dashboard, and when using the In-Context editor.

1) Order Translations

Navigate to the Orders tab and select Order translations start a new order.

2) Translation Method

Select the provider and quality level.

More info on each option may be found here.

3) Phrases to Translate

Filter the phrases that you'd like to get translated using the following options.

3a) Select Phrases to Include

We recommend: "Phrases with no human translations".

3b) Choose content to exclude/include.

We recommend: "Phrases with pending orders".

3c) Optional: Filter by page.

3d) Optional: Filter by label.

4) Select Languages to Translate

Once you've selected at least 1 language, "Your Order" will display the real-time price quote.

5) Place Order

1a) Optionally Edit the List of Phrases

You can further edit the list of phrase by selecting the Edit phrases link.

Select specific phrases to include by setting the checkmark next to the phrase.

1b) Pluralized Phrases

If your order contains any plural phrases for which you have not yet verified the singular and plural forms, you will see a warning message, and you will not be able to place the order.

Select the Click here link to verify the singular and plural forms of the phrase. After all plural phrases have been verified, the warning message will be removed and you will be able to place the order.

2) Click "Place Order"

When you are ready, select the Place order button.

6) Order confirmation, option to cancel

After an order is submitted it will say "Submitting Order" and you will have 5 minutes to cancel your order. Click the Cancel button if so desired.

7) Order in progress

After the order is submitted you cannot cancel the order and no refunds will be provided. The status will say "Order in progress".

Your order will (usually) be fulfilled within 72 hours. Once the order is complete, new translations will transfer into your account as they are delivered by the provider, and the new phrase translations will replace the existing translations in your Published (active) bin. We recommend inviting a freelance or in-house translator (who will be familiar with your business and its terminology) to review the project.

Ordering Machine Translations

There may be situations where you will want to have machine translations turned off across all of your projects, but for a specific project, language or subset of phrases, you want to get machine translations. If this is the case, then you can follow the instructions above for Ordering Translations, but select the Machine Translation option in the Translation method panel.


Ordering translation services from any of these third party providers is completely optional. Localize is not responsible or liable for their availability, accuracy, the related content, products, or services. Please refer to each third party translation provider for their satisfaction guarantee policy.

Updated 7 days ago

Human Translation Orders

Human translations may be ordered through one of our third-party LSPs: Gengo or TextMaster

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