The completely translated helpdesk software.

Localize your Freshdesk knowledgebase

With a multilingual user base, translating help desk content reduces support load. Freshdesk doesn’t provide a built-in translation feature, but it’s easy to translate your help desk with Localize.

Here is a step by step guide for localizing your Freshdesk knowledge base.

If you do not have a project yet, signup here!

1. Login to your Freshdesk Dashboard. Find "Admin Settings" in the left menu.

2. In the admin dashboard page, find general settings section. Click “Help desk”.

3. In the helpdesk page, scroll down and click on the "edit portal" button. This will open the Portal page.

4. Scroll down and click “Customize Portal” in the Portal rebranding section.

5. When there, click “Layout & pages” tab.

6. Insert the Localize Code Snippet inside the <head> tag.

<script src=""></script>
<script>!function(a){if(!a.Localize){a.Localize={};for(var e=["translate","untranslate","phrase","initialize","translatePage","setLanguage","getLanguage","detectLanguage","getAvailableLanguages","untranslatePage","bootstrap","prefetch","on","off"],t=0;t<e.length;t++)a.Localize[e[t]]=function(){}}}(window);</script>

    key: '[[app:key]]', 
    rememberLanguage: true

7. Save & Publish

8. Reload your website.

Visit your website in a browser in your target language and refresh the page.
Localize will automatically begin to detect new content on the page.

9. Approve phrases

Then head on over to the Phrases tab to approve phrases in the Localize dashboard.

10. Phrases not showing up?

If you are not seeing phrases show up in your Pending bin in the Localize dashboard, follow the troubleshooting instructions here.

Need Help? Contact us for custom integration help or troubleshooting!


The completely translated helpdesk software.

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