Translate Freshdesk

With a multilingual user base, translating help desk content reduces support load. Freshdesk doesn’t provide a built-in translation feature, but it’s easy to translate your help desk with Localize.

Here is a step-by-step guide for localizing your Freshdesk knowledge base.

If you do not have a project yet, signup here!

1. Admin

Login to your Freshdesk Dashboard and click the Admin cog in the left menu.

2. Helpdesk Settings

In the admin dashboard page, find the Account section and click the Helpdesk Settings option.

3. Edit Portal

On the Helpdesk page, scroll down to the Customer Portal section and click on the Edit Portal button. This will open the Portals page.

4. Customize Portal

Select the Branding tab then click on the Go to portal editor link.

5. Edit Theme

In the Current theme panel click the Edit theme button.

6. Edit Head Section

On the Portal customization page, click on the Pages tab.
In the Layout section select Head.

6a. Insert Code Snippet

Insert the Localize Code Snippet inside the Head panel.

<script src="https://global.localizecdn.com/localize.js"></script>
<script>!function(a){if(!a.Localize){a.Localize={};for(var e=["translate","untranslate","phrase","initialize","translatePage","setLanguage","getLanguage","detectLanguage","getAvailableLanguages","untranslatePage","bootstrap","prefetch","on","off","hideWidget","showWidget","getSourceLanguage"],t=0;t<e.length;t++)a.Localize[e[t]]=function(){}}}(window);</script>

<script>
  Localize.initialize({
    key: '[[app:key]]', 
    rememberLanguage: true,
    // other options go here, separated by commas
  });
</script>

6b. Add Initialization Options

Add any desired options to the Localize.initialize() call above, check here for the full list of possible options.

Some popular options include:

• autoApprove - use to fully automate your translation workflow
• localizeImages - allows for localization of images in your site

7. Publish your Changes

When ready, click the Publish button to save your changes and make them live.

8. Reload your website.

1. Visit your website in a browser.
2. Select one of your target languages using the language-switching widget.
3. Refresh the page.
4. Lather, rinse, repeat, for each page on your site.

Localize will automatically begin to detect new content on the pages that you visit, and will bring it into your dashboard.

9. Approve phrases

Then head on over to the Manage Phrases page to approve phrases in the Localize dashboard.

10. Phrases not showing up?

If you are not seeing phrases show up in your Pending bin in the Localize dashboard, follow the troubleshooting instructions here.

Need Help?
Contact support for custom integration help or troubleshooting!