Freshdesk

The completely translated helpdesk software.

Localize your Freshdesk knowledgebase

With a multilingual user base, translating help desk content reduces support load. Freshdesk doesn’t provide a built-in translation feature, but it’s easy to translate your help desk with Localize.

Here is a step by step guide for localizing your Freshdesk knowledge base.

If you do not have a project yet, signup here!

1) Login to your Freshdesk Admin Dashboard.

2) Select "Helpdesk Rebranding" to edit the dashboard.

3) When there, scroll down and click on the "customize portal" button.

4) Select the "Layout and Pages" section.

<script src="https://global.localizecdn.com/localize.js"></script>
<script>!function(a){if(!a.Localize){a.Localize={};for(var e=["translate","untranslate","phrase","initialize","translatePage","setLanguage","getLanguage","detectLanguage","getAvailableLanguages","untranslatePage","bootstrap","prefetch","on","off"],t=0;t<e.length;t++)a.Localize[e[t]]=function(){}}}(window);</script>

<script>
  Localize.initialize({
    key: '[[app:key]]', 
    rememberLanguage: true
  });
</script>

6) Save & Publish

7) Reload your website and head on over to Localize Phrases to approve phrases in the Localize dashboard.

Localize will automatically detect the content on your website and and save it to your Localize account.

That’s it! Click the link from Step 4 and your knowledge base will instantly translate!


Need Help? Contact us for custom integration help or troubleshooting!